Play Smart.
Stay in Control with heabaji.
heabaji is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming framework gives you the tools, knowledge, and support you need to keep gambling a positive recreational activity — never a problem.
heabaji's Responsible Gaming Pillars
Every feature and policy below exists for one reason: to ensure that gaming on heabaji remains safe, enjoyable, and firmly within your control.
heabaji enforces strict age verification for every new account. No player under 18 years of age is permitted to register, deposit, or participate in any game on the platform. KYC checks are mandatory for all accounts.
Set daily, weekly, or monthly deposit limits on your heabaji account at any time. Once a limit is in place, it takes effect immediately, keeping your spending firmly within your personal budget without friction.
Use the session time-out feature to take a mandatory break from the platform. Choose a cooling-off period ranging from 24 hours to 6 weeks. During the time-out, your account remains inaccessible for gameplay and deposits.
If you feel gambling is becoming a problem, heabaji's self-exclusion programme allows you to permanently or temporarily close your account. Exclusion periods range from 6 months to a full permanent ban — your choice, enforced immediately.
heabaji can send you periodic session reminders showing how long you have been playing and how much you have spent. These on-screen notifications help you stay grounded and make informed decisions during your session.
heabaji's support team is available 24 hours a day, 7 days a week to assist players who have concerns about their gambling behaviour. Conversations are treated with complete confidentiality and without judgement.
1. Age Restriction Policy
heabaji operates exclusively for adults aged 18 and above. This is not merely a platform rule — it is a foundational ethical commitment that heabaji takes extremely seriously. Gambling can be harmful to young people whose decision-making faculties are still developing, and heabaji has zero tolerance for underage access.
Every new player registering on heabaji is required to complete a Know Your Customer (KYC) identity verification process. This process requires submission of a valid National ID (NID) card, passport, or other government-issued identification document, along with a selfie for liveness verification. Accounts are not fully activated until age has been confirmed. Any account found to belong to a person under 18 is immediately and permanently closed, and any funds held in the account are forfeited and handled in accordance with applicable law.
1.1 Parental Responsibility
heabaji strongly encourages parents and guardians in Bangladesh to take proactive steps to prevent minors from accessing online gambling platforms. Recommended measures include:
- Installing parental control and website filtering software on shared devices.
- Keeping login credentials and payment method PINs (including bKash and Nagad wallet PINs) private and not accessible to children.
- Having open, age-appropriate conversations with teenagers about the risks of gambling.
- Monitoring browser history on shared devices if there is concern that a minor may be attempting to access gambling sites.
Report Underage Access: If you have reason to believe that a person under 18 is using heabaji — whether a family member, friend, or anyone else — please contact our support team immediately at [email protected]. heabaji will investigate and take immediate action. Reports are treated confidentially.
2. Understanding Problem Gambling
Gambling, when approached as a recreational activity with a clear budget and a healthy mindset, can be an enjoyable pastime. The vast majority of heabaji players enjoy cricket betting, live casino games, and slots as entertainment without experiencing any harm. However, for a minority of individuals, gambling can develop into a problematic behaviour that negatively affects their finances, relationships, and mental health.
Problem gambling — sometimes called compulsive gambling or gambling disorder — is characterised by an inability to control the urge to gamble despite the negative consequences it causes. It is a recognised behavioural condition and is not a sign of weakness or moral failure. It can affect people from any background, profession, age group, or income level.
2.1 The Difference Between Recreational and Problem Gambling
| Recreational Gambling | Problem Gambling |
|---|---|
| Played with a fixed entertainment budget | Chasing losses beyond planned limits |
| Stops when the budget runs out | Continues gambling to try to "win back" losses |
| Does not affect daily responsibilities | Work, family, or social life is neglected |
| Comfortable taking breaks and stopping | Feels restless, irritable, or anxious when not gambling |
| Honest about gambling with family | Hiding gambling activity or losses from others |
| Views losses as the cost of entertainment | Borrows money or sells assets to fund gambling |
If you recognise your own behaviour in the "Problem Gambling" column above, please read the Support & Help Resources section of this page and consider using heabaji's self-exclusion or time-out tools while you seek further assistance.
3. Warning Signs to Watch For
The following warning signs may indicate that gambling is becoming problematic. heabaji urges all players to review this list honestly and regularly — not just when they are concerned, but as a routine self-check.
If you recognise three or more of these signs in yourself: Please use heabaji's time-out or self-exclusion feature immediately, and contact our support team or one of the external help organisations listed in the Support & Help Resources section of this page. Early intervention significantly improves outcomes.
4. Player Protection Tools
heabaji provides a comprehensive suite of account management and player protection tools, all accessible directly from within your account settings. These tools are designed to empower you to stay in control of your gaming behaviour without requiring you to contact support first (though our team is always available if you need guidance).
Account Dashboard Overview
Your heabaji account dashboard provides a real-time summary of your total deposits, withdrawals, net gaming activity, and session history for the current month and the previous three months. Reviewing this regularly is one of the simplest and most effective responsible gaming habits.
Reality Check Notifications
Enable reality check alerts in your account settings to receive on-screen reminders at intervals you specify (every 30, 60, or 90 minutes). Each alert shows your total session time and net win/loss for the session, prompting you to decide consciously whether to continue or stop.
Deposit Limit Controls
Set daily, weekly, or monthly deposit caps directly in your account settings. Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period before they become active — this built-in delay helps prevent impulsive decisions made during an active session.
Session Time-Out (Cooling-Off)
If you need a short break, use the time-out feature to suspend your account for a chosen period. Options range from 24 hours to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. Your account and balance are preserved and fully accessible once the period ends.
Self-Exclusion (Short-Term or Permanent)
For more serious concerns, self-exclusion closes your account for a defined extended period or permanently. This tool is described in detail in the Self-Exclusion section below. Once activated, self-exclusion cannot be reversed before the chosen period ends — this is by design.
Support Chat Access
Our 24/7 live support chat is accessible directly from within your account at any time. If you are unsure which tool is right for your situation, our support agents can explain your options without any pressure or judgement. All responsible gaming conversations are handled with strict confidentiality.
5. Deposit & Spending Limits
One of the most practical and effective ways to keep gambling within healthy boundaries is to set a deposit limit before you start playing. heabaji's deposit limit tool lets you place a hard cap on how much can be deposited into your account over a defined time window. Once the limit is reached, no further deposits are accepted until the period resets — regardless of whether you request an increase.
5.1 How Deposit Limits Work
You can configure three types of deposit limit simultaneously, and all three caps are enforced independently:
- Daily limit: Maximum amount that can be deposited in any 24-hour rolling window (Bangladesh Standard Time, UTC+6).
- Weekly limit: Maximum amount that can be deposited in any 7-day rolling window.
- Monthly limit: Maximum amount that can be deposited in any 30-day rolling window.
5.2 Adjusting Your Limits
You can lower your deposit limits at any time, and the reduced limit takes effect immediately. If you wish to raise a limit, heabaji enforces a mandatory 24-hour waiting period before the increase becomes active. This cooling-off period is intentional — it ensures that limit increases are deliberate decisions made in a calm state of mind, not reactive choices made in the heat of a gaming session.
Recommended Starting Limits for New Players: heabaji recommends that new players set a monthly deposit limit before making their first deposit. A reasonable starting point is to allocate only what you would comfortably spend on other leisure activities — for many Bangladeshi players, this is in the range of ৳500 to ৳5,000 per month. Adjust according to your own financial circumstances, and never gamble with money needed for essentials.
5.3 Loss Limits and Wager Limits
In addition to deposit limits, heabaji offers optional loss limits (capping the maximum net loss permitted within a defined period) and wager limits (capping the maximum stake per individual bet or game round). These additional controls give granular command over your gambling expenditure and are particularly useful for players who prefer to manage their budget at the bet level rather than the deposit level.
6. Self-Exclusion & Time-Out
When a short break is not enough, heabaji's self-exclusion programme provides a stronger, more durable form of protection. Self-exclusion is the right choice when you feel that your gambling is becoming genuinely difficult to control, or when you simply want to step away from the platform for an extended period without the temptation of returning early.
Self-Exclusion Periods Available
Choose the exclusion period that best fits your needs. All periods are enforced from the moment of activation. The account is locked and cannot be reopened until the chosen period has fully elapsed (or permanently, in the case of the permanent option).
During any self-exclusion period, your account balance is frozen. Any pending withdrawals at the time of exclusion will be processed and returned to your registered bKash, Nagad, or bank account within 5–7 business days.
6.1 How to Activate Self-Exclusion
Self-exclusion can be activated through either of the following methods:
- Account Settings: Navigate to the Responsible Gaming section of your account settings, select "Self-Exclusion", choose your preferred period, and confirm. The exclusion takes effect immediately upon confirmation.
- Contact Support: Speak to heabaji's support team via live chat or email [email protected] and request self-exclusion. Our team will process the request immediately, no questions asked and no persuasion attempts made.
Important: Once a self-exclusion is active, heabaji will not process any requests to reverse or shorten the exclusion period before it naturally expires. This is a deliberate safeguard. If you contact support requesting early reinstatement, our team will provide information about external support resources instead.
6.2 Time-Out (Shorter Cooling-Off Periods)
The time-out feature is designed for players who need a brief, structured break rather than an extended exclusion. Time-out periods available on heabaji include:
- 24 hours
- 48 hours
- 7 days
- 2 weeks
- 4 weeks
- 6 weeks
During a time-out, your account is suspended for gameplay and deposits. Your account data, balance, and settings are preserved in full. When the time-out period expires, your account is automatically reactivated — no action is needed on your part.
Tip: If you find yourself repeatedly activating short time-outs and returning to play immediately after each one expires, this pattern itself may be a warning sign. Consider upgrading to a longer self-exclusion period and speaking with heabaji's support team about next steps.
7. Protecting Minors
heabaji takes the protection of minors extremely seriously. Beyond our own age verification procedures, we encourage every adult player who shares a device or household with children or teenagers to take additional precautions to ensure that underage individuals cannot access the heabaji platform.
7.1 Recommended Parental Controls
The following tools and practices are recommended for households with minors:
- Device-level filtering software: Install reputable parental control applications such as Qustodio, Net Nanny, or Google Family Link on shared Android or Windows devices. These tools can block access to gambling-related websites at the device level.
- Browser-level restrictions: Use browser-based parental controls or safe search settings on shared computers and tablets. Most modern browsers (Chrome, Firefox, Edge) support content restrictions via family account settings.
- Mobile wallet PIN security: Keep your bKash, Nagad, and Rocket wallet PINs private. Do not allow children to know or use these PINs, as they could potentially be used to fund gambling deposits.
- Secure device lock screens: Use strong PINs, fingerprint locks, or face recognition on smartphones and tablets to prevent unauthorised access to your heabaji account app or browser session.
- Log out after every session: Always log out of your heabaji account when you have finished playing, especially on shared devices. Do not save your password in a browser on a device accessible to minors.
7.2 Discussing Gambling Risks with Young People
Open, honest conversations with teenagers about the risks of gambling are among the most effective preventive measures available. Key messages to communicate include:
- Gambling is designed to be entertaining, but the house always has a statistical edge — losing money is the expected outcome over the long term.
- Online gambling is legally restricted to adults aged 18 and above for very good reasons related to psychological and financial risk.
- Advertising and game design in gambling products can be psychologically compelling — it is important to approach them critically.
- If a young person is curious about gambling, encourage them to wait until adulthood and to approach it as a strictly budgeted leisure activity if they choose to engage at all.
8. Support & Help Resources
If you are concerned about your own gambling behaviour — or about someone close to you — heabaji encourages you to reach out for help. Acknowledging a problem and seeking support is a sign of strength, not weakness. The following resources are available to players in Bangladesh and internationally.
8.1 heabaji Direct Support
heabaji's own responsible gaming support team can be reached at any time. Our support agents are trained to discuss gambling-related concerns confidentially and to guide you through your available account management options, including time-out activation and self-exclusion.
heabaji Support Email: [email protected]
Availability: 24 hours a day, 7 days a week
Response time: Responsible gaming email requests are prioritised and typically receive a response within 2 hours.
Languages: English support available at all times.
8.2 External Help Organisations
In addition to heabaji's internal support, the following internationally recognised organisations offer confidential counselling, self-assessment tools, and peer support for individuals affected by problem gambling:
- Gamblers Anonymous (GA): A global peer-support fellowship based on a 12-step recovery programme. Meetings are held in person and online. Visit the GA international website for a meeting finder (gamblers-anonymous.org).
- GamCare: A leading UK-based organisation offering free counselling, live chat support, and a national helpline for anyone affected by gambling harm. Resources are available in English at gamcare.org.uk.
- BeGambleAware: Provides free, confidential information and support for people concerned about their gambling or the gambling of someone they know. Resources available at begambleaware.org.
- GamTalk: An online peer support forum for people affected by gambling problems, moderated by trained counsellors and available in English at gamtalk.org.
- National Mental Health Helpline (Bangladesh): Kaan Pete Roi is Bangladesh's only emotional support and crisis intervention helpline, available in Dhaka for general mental health and emotional support concerns.
Remember: Seeking help is not admitting defeat — it is taking control. Problem gambling is a recognised health condition with well-established, effective treatments. Thousands of people recover every year with the right support. heabaji is committed to being part of the solution, not the problem, for every player on our platform.
8.3 Self-Assessment
Not sure whether your gambling is becoming a problem? Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to speak with a support professional or use heabaji's self-exclusion feature:
- Have you ever gambled with money that was intended for essential expenses such as rent, food, or bills?
- Have you ever lied to family members or friends about how much time or money you spend gambling?
- Have you ever felt the need to gamble with increasingly large amounts of money to get the same level of excitement?
- Have you ever tried to stop or cut back on gambling and been unable to do so?
- Do you feel anxious, irritable, or restless when you are not gambling?
- Have you ever borrowed money or sold personal possessions to fund gambling?
- Has your gambling caused problems in your relationships at home, at work, or in your social life?
Next Step: If you answered "yes" to two or more questions above, please contact heabaji support at [email protected] to discuss your options, or use the Self-Exclusion tool in your account settings. You can also visit the external help organisations listed above for independent, professional support.
Ready to Enjoy heabaji Safely?
Now that you know how our responsible gaming tools work, explore heabaji's games with confidence. Set your limits, play within your budget, and remember — gambling should always be fun.